Privacy Policy
This Privacy Policy is incorporated into and subject to our Terms and Conditions that apply to use of this Site and/or Services. By using the Site and/or Services, you consent to our Terms and Conditions and Privacy Policy, including our use and disclosure of your Personal Information as stated in this Privacy Policy, whether or not you register to use the Site and/or Services.
BiltRite Home Inspections, Homefront Brands and its affiliates, including DDL Investments, Inc. and companies with common owners for whom it provides services, and each of our and their subsidiaries, affiliates, franchisees, licensees, suppliers, licensors, directors, officers, employees, agents, and contractors, collectively Homefront Brands, BiltRite Home Inspections, we, our, or us, want you to be familiar with how we collect, use, and disclose information from and about you because we understand you are concerned about your privacy and we want to maintain your trust.
This Privacy Policy applies to information we collect from all sources including in connection with our website, digital products, electronic newsletters, social media accounts, widgets, scheduling tools, customer communications, and other services that link to this Privacy Policy, collectively the Services.
As described more fully below, we may share information with affiliated companies and service providers for the purposes described in this Privacy Policy. However, mobile information and text messaging originator opt-in data and consent are treated separately and are not shared with third parties or affiliates for marketing or promotional purposes.
Information We Collect
BiltRite Home Inspections and our service providers may collect Personal Information from and about you. Personal Information includes information that identifies you as an individual or relates to an identifiable person, such as name, postal address, billing or shipping address, telephone number, email address, credit or debit card number, profile picture, service request information, inspection details, and communications you send to us.
We collect Personal Information when, for example, you use, register for, or subscribe to certain products or services; create a profile; take a survey; use our Services; schedule or request an inspection; participate in a community forum; contact Customer Service; or otherwise contact us, including by phone, email, web form, scheduling tool, or text message.
We may receive Personal Information about you from third parties, such as social media services, commercially available sources, affiliated companies, business partners, and, if applicable to you, the third-party provider of your subscription or scheduling request.
Other Information is information that does not reveal your specific identity, such as browser information, information collected through cookies and other technologies, demographic information, aggregated information, IP address, device identifier, geolocation data, and other transactional information for that device.
Payment Information
In some cases, we may use an unaffiliated payment service to allow you to purchase a product or make payments. Any information that you provide to a payment service will be subject to the applicable payment service’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, any payment service’s use of information collected through that payment service.
How We Use Your Information
We use the Personal Information we collect from and about you to improve the user experience on our website, identify frequent visitors, provide products and services, fulfill orders, schedule and provide inspections, respond to customer service requests, ensure that products and services you purchase are up to date and operating correctly, and provide the appropriate level of support.
We may use your information to improve the content of our Website, products, and services; to alert you to product upgrades, updates, and renewal information regarding your products or services; and to share special offers, product announcements, and other new services from BiltRite Home Inspections. When you register or make a purchase, we offer you the opportunity to opt into or out of these uses of your information. You may block future marketing contact by following the unsubscribe instructions in those communications or by contacting us.
Text Messaging and Mobile Consent. BiltRite Home Inspections may use text messaging for customer care purposes, including responding to missed calls, continuing customer inquiries by text after consent, answering inspection-related questions, assisting with scheduling or booking, confirming appointment details, and providing service-related updates.
If you call BiltRite Home Inspections and we miss your call, we may send a one-time text message asking whether you would like to continue that inquiry by text. You must reply YES before we continue the inquiry by text. If you do not reply YES, no further text conversation will be sent for that missed-call inquiry. You may reply STOP at any time to opt out or HELP for help.
How We Share Information
We may share Personal Information and Other Information with affiliated companies, franchisees, licensees, service providers, business partners, payment processors, scheduling providers, analytics providers, professional advisors, and other parties as reasonably necessary to operate our business, provide the Services, process transactions, respond to requests, protect our rights, comply with legal obligations, or complete a business transaction.
The sharing described above does not include sharing mobile information, text messaging originator opt-in data, or text messaging consent with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be sold, rented, disclosed, or shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with subcontractors and service providers only as needed to support BiltRite Home Inspections services, such as customer service, scheduling, messaging delivery, and business operations. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Third-Party Service Providers and Scheduling Tools
Our website may link to or use third-party service providers, including online scheduling, payment, analytics, communications, and other operational tools. These providers may collect information directly from you or process information on our behalf to support the services you request. When you use a third-party scheduling or payment tool, that provider may also process your information under its own privacy policy and terms.
Third-party service providers are not permitted by BiltRite Home Inspections to use text messaging opt-in data or consent for their own marketing or promotional purposes.
Cookies and Tracking
BiltRite Home Inspections and our service providers may use cookies and other tracking technologies, including browser cookies, pixels, web beacons, JavaScript, reCAPTCHA, and Google Analytics. These technologies help us operate the Site, analyze usage, improve the Services, understand traffic, and support advertising or remarketing activities. You may be able to adjust your browser settings to reject cookies, but some parts of the Services may not function properly.
Data Security
We take reasonable measures to help protect Personal Information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no Internet or electronic transmission is ever fully secure or error free, and we cannot guarantee absolute security.
Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.
Your Choices
You may unsubscribe from certain marketing emails by following the unsubscribe instructions included in those communications. You may also contact us to request updates or corrections to certain information, subject to legal, contractual, operational, and recordkeeping requirements.
For text messages, you may reply STOP to opt out or HELP for help. After you reply STOP, we may send one confirmation message and will not send further text messages from that number unless you later re-initiate contact and provide consent where permitted.
Children’s Privacy
The Services are not directed to children under 18, and we do not knowingly collect Personal Information from children under 18. If we learn that we have collected Personal Information from a child under 18, we will take reasonable steps to delete that information.
Third-Party Links
The Services may contain links to third-party websites, applications, and services. We are not responsible for the privacy practices, security, or content of those third-party websites, applications, or services. Your use of third-party sites and services is subject to their own privacy policies and terms.
Changes to This Privacy Policy
We reserve the right to change this Privacy Policy. If we make a material change, we will post the updated Privacy Policy on the Site and update the effective date. Your continued use of the Services after changes are posted means you accept the revised Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, contact us at:
BiltRite Home Inspections
2710 Ernest Street
Jacksonville, FL 32205
Phone: (904) 262-9855
Email: info@biltriteqa.com
Website: https://biltriteqa.com